Start water service - Council Bluffs Water Works - Safe Drinking Water is Our Business

"*" indicates required fields

Applicant information

First Name

Middle Initial

Last Name

Current Phone

This is also the number at my new address

Work Phone

Date of Birth*

Driver License Number*

Last Four of Social Security Number*

Service

Date you want service to begin

Dates available are Mondays through Friday, excluding Holidays. If date requested is not a business day, then your service will be established on the business day prior to the date you requested.

Service address

Street Address

Apartment or Unit Number

City

State

Zip Code

Mailing Address

My service address is my mailing address.

Street Address

Apartment or Unit Number

City

State

Zip Code

Will you own or rent?

Own

Rent

Landlord Name

This field is for validation purposes and should be left unchanged.

Use this form, start service, if you will be a new customer of the Council Bluffs Water Works or if you are a current customer wanting to establish an additional service in your name.

Use the transfer service form if you currently have an account in your name with the Council Bluffs Water Works and want to stop service at your present address and start service at another address served by us.

To complete the start service form, you will need the following information:

The date you want service to begin.
Your service address, including apartment, lot, or unit number.
If you will be renting, your landlord’s name.

Secure Sockets Layer (SSL) encryption technology will be used to protect the information you provide to us.

Your application for service must be received by the Council Bluffs Water Works, at least one working day before the date that you want service to begin in your name. Working days are Monday through Friday, except holidays. Applications received after 4 p. m. will be considered as being received on the next working day. Service will remain in your name until we receive notice to stop your service.

A security deposit is required for customers. The deposits are based on the following meter sizes:

5/8 to 3/4 inch $100.00

1 inch $150.00

1 1/2 inch $250.00

2 inch $450.00

Customer service will contact you about payment. Deposits will be applied to your account after four (4) years of timely payments or applied to your final bill when water service is terminated

By submitting an application to start utility service, you are agreeing to pay for all utility bills rendered for service provided while the account is in your name. The account will remain in your name until we receive notice to stop your service.